FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

COVID-19 INFORMATION

For the latest safety guidelines, please review our enhanced venue protocols at www.bayoumusiccenter.com/safety-guidelines.

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

NOTE OUR CLEAR BAG POLICY:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

One gallon clear plastic freezer bags (will be provided if needed)

When available, additional clear bags meeting the above criteria may be available for sale at the venue.

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

What are your box office hours?

Monday - Friday 12pm - 5pm
Weekends, event days only: Box office opens 2 hours prior to doors. (Closed on non-show days)

    
The box office may be open additional hours for special events or on sales. Please contact the information line for specific details.
  
There is a $5.00 service charge added to each ticket purchased at the Box Office.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

My tickets are at will-call, how do I pick them up?

Customers may pick up tickets day of show with a valid photo ID and the credit card used for purchase. The name on the ID must match the name on the credit card used to purchase tickets.

This is an accessible venue. Space is limited and is based on a first come, first served basis.

Customer Safety

Click here to view Customer Safety

Can you smoke in the theater?

No smoking is allowed inside the theater. Exterior areas are available for those who do smoke.

Can I bring my child to the theater?

All ages are welcome, unless otherwise stated. Please check with the venue.

Everyone needs a ticket to enter.

What items are not allowed inside BMC?
Can I rent Bayou Music Center?

Yes! The venue can be rented for private events, concerts, recitals, etc., and your details would be handled by our experienced team. For more information and to start planning your event rental, ticketed concert or special event contact us at bmcevents@livenation.com or 713.230.1630.

Where do I park?

Valet service is available at the venue complex, there is also street parking and underground parking in the city's garage. Please note that the valet service is run by the City of Houston and not the venue. Additionally, you can take advantage of services provided by Parkwhiz. Just download the app and follow the instructions.

What Types of Payment are accepted for ticket purchases?

Cash, American Express, Discover, MasterCard and Visa. Credit card holder must present a valid matching photo ID for all purchases made in person. The name on the ID must match the name on the credit card used.

How do I get the Premium Experience at shows I'm going to?

Click HERE or Email HoustonPremiumSeating@livenation.com for more info.

Do you have an ATM?

ATMs are available in the venue and located in the lobby area.

Do you sell food and drinks?

Beer, wine and liquor are available to patrons 21 and up, with a valid Texas photo ID. No alcohol can be carried outside the venue except to the designated smoking patio. Several different types of food are available, ranging from hamburgers to salads.

Are Season Tickets available?

YES! Click HERE for more info.

Lost something at the venue?

Please contact the Bayou Music Center box office at 713-230-1600.